From customer service to connecting you with other passengers, KLM has harnessed the power of social media.


” KLM Royal Dutch Airlines is going to where the customers already are: social media.” This is a great story about how a company in an industry filled with stress for it’s customers is keeping up with technology and giving value-added customer service.   They are accessible to their customers and their customer service staff is trained to take care of customers. They are on several social media platforms from Facebook and Twitter to WeChat and more.  Like several airlines, they respond to customers on social media but get this, they have an estimated 100,000 social interactions a week!  The article is inspiring for travelers. Read the full article here.

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